Online casinos need to look after their players. The reality is that in such a competitive market, any betting company that takes their customers for granted will see them leave in a flash.
Casinos know and understand this, as do governments, which have in recent years imposed tighter restrictions when it comes to ensuring the wellbeing of players.
In this guide, we explore some of the steps that online casinos can take to prevent anything unfortunate happening to any of its players. It may be fraud, it may be theft or it may relate to overplaying – in this guide we cover it all.
Let’s start with arguably the most important feature of all:
Customer support
If you run into difficulty with some aspect of the online casino, it’s important to know that someone from the company is on hand to help. Should that support fail to be there, it’s likely that customers will grow disgruntled and frustrated, and decide to leave.
It’s for this reason that a wide range of online casinos, such as Caxino Casino, invest time and effort into providing a decent level of customer support. As a bare minimum, a casino should offer:
- Live chat – given the casino is open 24 hours a day, the live chat should match these times.
- Emails – the inability to send an email to the betting company creates frustration and distrust. When a company does receive an email, they should respond in a timely fashion or at least give the customer a timeframe as to when they can expect a response.
- An FAQ page on their website – some online casinos have areas of their sites where you can find answers to questions that frequently get asked by customers.
For an even better customer service experience, an online casino could offer a phone line for customers to call.
All of this helps to build trust between players and the online casino, which is an important factor for gambling companies in their efforts to build a loyal customer base.
Online security
Implementing comprehensive security measures is another important way to build customer support as well as ensuring that players are safe when gaming on the casino platform.
With significant sums of money passing through the accounts of online casinos, and with vast databases of personal and financial data, it’s unsurprising that casinos are targeted by cybercriminals.
While they may not have to worry about their vaults being raided by Ocean’s Eleven, they do have to closely monitor their firewalls and systems for any potential threat.
To ensure you’re playing at a secure casino, you should look out for something called an SSL certificate. This is the small padlock icon that you can see next to the URL in browsers. This confirms that the site is using encryption technology, preventing unauthorized third parties from accessing your data.
Player safety features
As well as ensuring your personal information is secure, many casinos must now offer more features to ensure that the act of playing games remains fun and doesn’t cause any harm.
While many of these features require the individual player to take action, it’s important that they’re put in place by online casinos and that they’re well-advertised and easy to activate.
Some examples of key safety features offered by online casinos include:
- Self-exclusion – if you feel you’re betting too much, it’s possible to block access to your account. This access can only be regained by speaking with customer support after a cooling off period.
- Deposit limit – you can impose restrictions on the amount you can deposit.
- Net loss limit – if your losses hit a certain amount, you can set a limit to prevent you losing any more.
- Time limits – if you worry about the time spent gambling, you can set a limit on the amount of time you play for.
- Wager limits – to restrict how much you spend per bet, you can also use a wager limit.
Fair gaming methods
Another key consideration for players when they’re determining whether a casino is safe to play with is the gaming method employed.
Many online casinos operate their games using a random number generator (RNG) system. This is the standard used across the industry.
RNG ensures that a game is fair and results are not predetermined. It also allows the casino to achieve transparency, building player trust and ensuring customers have the best experience possible. If a player feels like they’re being cheated, chances are they’ll never play there again.
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